Refund & Returns
We want every order to arrive safely and exactly as expected. If there is a problem with your order (product), our team is here to help.
Damaged product
If your product arrive damaged, please contact us within 48 hours of delivery.
Please provide your order details along with clear photos of the damaged product and packaging. We will review the claim and, where applicable, arrange a replacement, refund, or another appropriate resolution.
Incorrect Order
If you receive an incorrect product or your order does not match what you purchased, please contact us within 7 days of delivery.
After reviewing the issue, we will arrange an appropriate resolution.
Refunds
When a refund is approved, the refund will be issued to the original payment method (Crypto method) used for the purchase.
The time required for the refund to appear may vary depending on the payment provider.
How to Contact Us
When contacting our support team about an order issue, please include:
- Your order information
- Your name and email address
- A description of the issue
- Photos or other supporting information when applicable
We will review your request and get back to you as soon as possible.
Our Goal
We carefully inspect and package every product before it leaves our facility. If something goes wrong, please let us know so we can help resolve the issue.
For refund and return inquiries, please contact us at support@kemiphan.com. Our support team is available 24/7 to assist you.